About Us

Client Rights and Grievance Policy: “The Dream Come True Foundation recognizes that our clients have the right to receive services free from discrimination, harassment, or retaliation. We prohibit discrimination based on race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, or any other characteristic protected by law. We are committed to providing services that are culturally and linguistically appropriate for all clients. If a client feels that they have been treated unfairly or discriminated against, they can file a grievance with our Executive Director/CEO or Board President. We will promptly investigate and respond to all grievances and take appropriate action to address any violations of client rights. Our goal is to resolve grievances to the satisfaction of all parties involved.”

Personnel Policies and Procedures: “The Dream Come True Foundation is committed to providing a safe, respectful, and inclusive work environment for all employees, partners, and clients. We are dedicated to supporting vulnerable individuals and families in our community. We are committed to providing high-quality services delivered with respect for our clients. The Dream Come True Foundation does not allow or tolerate nepotism, conflicts of interest, or favoritism in our hiring or promotion processes. We are an equal opportunity employer and prohibit discrimination based on race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, or any other characteristic protected by law. We maintain a drug-free workplace and require employees to adhere to our drug and alcohol policy. We comply with the Americans with Disabilities Act and provide reasonable accommodations to qualified individuals with disabilities. If an employee, partner, or client has a concern or complaint, they can file a grievance with our Executive Director/CEO or Board President. We will investigate all grievances promptly and take appropriate action to address any violations of our policies. Our goal is to resolve grievances to the satisfaction of all parties involved.”

Subcontracting and Procurement Policy: “The Dream Come True Foundation is committed to fair and transparent subcontracting and procurement practices. We recognize that selecting the right vendors and suppliers is critical to our ability to provide high-quality services to our clients. All subcontracting and procurement decisions are based on the needs of the organization and the best interests of the clients we serve. We have established a rigorous procurement process that ensures fair competition and transparency in vendor selection. We maintain an open and transparent bidding process with fair competition which ensures that all interested parties have the opportunity to bid on contracts. Our policy requires that all vendors and suppliers meet strict criteria for quality, cost-effectiveness, and compliance with relevant regulations and standards. We also have clear guidelines for evaluating and selecting subcontractors and vendors based on their qualifications, experience, and capacity to deliver high-quality services or products. Our policy also requires that all subcontractors and vendors adhere to our ethical standards and code of conduct. We regularly monitor subcontractors and vendors to ensure that they meet our standards. If a vendor, supplier, or partner, has a concern or complaint, they can file a grievance with our Executive Director/CEO or Board President. We will investigate all grievances promptly and take appropriate action to address any violations of our policies. Our goal is to resolve grievances to the satisfaction of all parties involved.”